Infrastructure & Networking
Resilient physical and virtual infrastructure: Tier II/III data rooms, SD-WAN, private cloud, storage, and SLA-backed maintenance for banks, MNOs, and enterprise.
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Planning, Supplying & Operating Zero-Interruption ICT Systems
Reliable digital services start with resilient foundations. We plan, supply, and implement the physical and virtual infrastructure that keeps banks, mobile network operators, government ministries, and industrial mining sites running without interruption.
PrimeMatrix holds official licences from the Ubungo Municipal Council for Supply of ICT Equipment (Licence BL01396922025-2605186576) and ICT Consultancy (Licence BL01396922025-2605180752), giving institutional clients direct procurement integrity.
Infrastructure Domains
- Tier II/III Facilities: Power, cooling, fire suppression, rack integration.
- Campus & SD-WAN: Enterprise Wi-Fi, bank branch & ATM connectivity.
- HCI & Storage: SAN/NAS, VMware, Kubernetes, immutable 3-2-1 backup.
- Telecom IT: Edge towers, billing, and OSS/BSS support.
Six Core Infrastructure Capabilities
Data Centre & Server Rooms
Inadequate cooling, unstable power feeds, and lack of environmental suppression causing physical downtime.
Enterprise Networking & SD-WAN
Network bottlenecks, high branch latency, and insecure point-to-point connections across multi-branch organizations.
Cloud & Virtualisation Landing Zones
Sprawling infrastructure, underutilized bare-metal servers, and unmanaged public cloud operational expenses.
Compute, Storage & Immutable Backup
Slow database storage I/O and vulnerability to ransomware tampering with active and backup storage arrays.
Telecom & MNO Support
Demanding uptime requirements adjacent to the mobile core and edge telecom tower facilities.
Platform Management & SLA Support
Reactive maintenance leading to avoidable outages and delayed hardware lifecycle replacements.
Service Levels for Critical Infrastructure
We offer disciplined, contract-backed SLAs with defined response and resolution windows.
| Service Class | Availability Target | Critical Response Time | Typical Institutional Use |
|---|---|---|---|
| Platinum | 99.99% | 15 minutes, 24/7 | Core banking, inter-bank switches, MNO mobile-money platforms |
| Gold | 99.9% | 30 minutes, 24/7 | Enterprise networks, primary data centres, mining site IT |
| Silver | 99.5% | 2 hours, business days + on-call | Branch offices, administrative environments, retail sites |